Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Service Non-Delivery: If the service has not been delivered within the agreed-upon time frame due to our failure.

• Service Defects: If the delivered service has significant issues that cannot be resolved or corrected despite reasonable efforts.

Cancellation Policy

• If the project is canceled by either party before the start of the service execution or development process, a full refund may be granted.

• If the project is canceled after the service has commenced but remains incomplete, a partial refund may be issued, depending on the work completed.

Refund Process

To initiate a refund request, please contact us at customerservice@kirticonsultancyservices.com with the following details:

• Your Name

• Project Name or Service Description

• Date of Purchase/Agreement

• Reason for the Refund Request

Our support team will review your request and respond within 7 business days.

Partial Refunds

In some cases, only partial refunds may be granted:

• Service Commencement: If the service has already started, a refund may be issued after deducting the cost of the work completed up to that point.

• Customization & Modifications: If significant customization or modifications have been made according to the client’s request, a refund may be issued after deducting the incurred costs.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Completed Projects: Once a project has been fully delivered and approved, it is not eligible for a refund.

• Consultation Fees: Fees charged for consultations, strategy sessions, or discovery phases are non-refundable.

• Third-Party Services: Any third-party tools, software, licenses, or services purchased on behalf of the client are non-refundable.

Refund Approval and Processing

Once your refund request is approved, we will process the refund to your original method of payment within 10 business days. Processing time may vary depending on your payment provider.

Changes to This Policy

Kirti Consultancy Services Private Limited reserves the right to update or change this refund policy at any time. Any modifications will be posted on our website. Your continued use of our services after any policy updates constitutes your acknowledgment and agreement to abide by the revised policy.

Contact Us

For any questions regarding our refund policy, please contact us:

Email: customerservice@kirticonsultancyservices.com
Phone: 9065361333

Thank you for choosing Kirti Consultancy Services Private Limited. We appreciate your business and strive to deliver the best possible service.